The Road to Hospitality: Skills for the New Professional (4th Edition)

Prepare students to master their skills and knowledge needed to succeed within the hospitality industry with the new edition of The Road to Hospitality: Skills for the New Professional (4th Edition).

Thoroughly revised, The Road to Hospitality: Skills for the New Professional (4th Edition) has been repositioned to cover core and elective units of competency at both Certificate II and III levels. Covering best practices, new techniques and legislations, this new edition uses real world industry examples and follows a clear and logical structure, which builds and strengthens the knowledge and skills of each student. Employability skills are emphasised holistically throughout the full-colour text.

The Road to Hospitality: Skills for the New Professional (4th Edition) supports learning and delivery in:

• SIT20316 Certificate II in Hospitality
• SIT30616 Certificate III in Hospitality

Hospitality: Infinite possibilities. Endless opportunities.

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Key Features:

Learning outcomes at the beginning of each chapter outline what students will learn and what outcomes are required after completion

Keep in Mind boxes feature throughout each chapter to remind the student of key topics and aspects of the industry

Key Term boxes focus on important terms used in the text

Critical Thinker sections throughout puts theoretical concepts into practice for greater comprehension of the topic

Self-Testing Questions provide students with a chance to test their knowledge after each section

Employability skills referenced in each chapter

End of Chapter summary brings important concepts together and is perfect as a study tool for students

Chapter Projects, Integrated Case Studies, Search Me! Hospitality activities and Industry Links provide students with a plethora of further information, reinforces what they have learned and helps with study

 

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Contents:

1. Source and use information on the hospitality industry
2. Interact with customers
3. Provide service to customers
4. Show social and cultural sensitivity
5. Participate in safe work practices
6. Use hygienic practices for hospitality services
7. Use hygienic practices for food safety
8. Work effectively with others
9. Work effectively in hospitality services
10. Coach others in job skills