Returns Policy
Change of Mind
Please choose your products carefully, as we are unable to accept change of mind returns or exchanges without prior approval from us. Any change of mind returns will be reviewed and either approved or declined at the sole discretion of Teacher Superstore, in accordance with our terms and conditions.
If a return is approved, it will be processed as store credit only. Cash or credit card refunds will not be issued. Additionally, a 20% restocking fee will apply to all approved returns, and this fee will be deducted from the final credit.
Customer Responsibility:
- All freight costs associated with returning goods are the responsibility of the customer.
- All goods must be in their original, unused condition with 100% resaleable packaging.
Once the returned items are received and quality-checked, the approved store credit will be issued.
Damaged, Faulty or Incorrectly Described Items
If the products you receive are damaged or faulty, we will be happy to exchange the items or offer you a full refund. Please notify us immediately by using our online contact form and provide your full name, order number and details of the fault.
To assist us with a speedy resolution, please keep the box, packing materials and damaged item for our inspection. We will make every effort to process replacements for damaged/faulty/incorrect items within 7 business days of receipt of the returned goods. The processing time for refunds is within 30 days of receipt of the returned goods.
Refunds will only be made against the original payment method used. Please note that any credit to your card account may not appear on your credit card statement until a future billing cycle, depending on your card issuer’s procedures.
Please read our Terms and Conditions for more information on returns and replacements.