International Shipping
International express courier delivery shipping rates (excludes bulky items e.g. furniture, whiteboards):
| Country/Region | Orders under $250.00 | Orders $250.00-$499.99 | Orders $500.00-$1999.99 |
|---|---|---|---|
| New Zealand | $29.95 | $49.95 | $69.95 |
| Asia-Pacific | $69.95 | $99.95 | $149.95 |
| USA and Canada | $79.95 | $129.95 | $199.95 |
| Rest of the World | $99.95 | $149.95 | $219.95 |
Please contact us directly for a quote on bulky items or orders $2000 and above.
Typical delivery times for express international courier delivery is 3-10 business days. All international orders require a signature upon delivery.
Important:
- For international orders, it is the customer’s responsibility to pay any overseas customs duties, foreign taxes or other fees that may be imposed. Please check with your local customs office for more information.
- All transactions are in Australian dollars, so please be aware that you may be charged an additional processing fee by your bank.
- Goods and Services Tax (GST) does not apply to international orders shipped to customers outside of Australia, with the exception of New Zealand (15% GST added to total).
Order Processing & Delivery Times
Order processing times vary by product and publisher, so please refer to the product page for estimated processing ("Usually Dispatched In") times. Products marked as "In Stock" are readily accessible to us via our Distribution Centre or the publisher/manufacturer.
Processing your order
Orders containing items from multiple publishers will be compiled at our Distribution Centre in Australia before dispatching.
If an order contains items with short order processing times (e.g. 1-2 business days) and longer processing times (e.g. 5-7 working days), items with the shorter processing times will be held at our Distribution Centre while other items arrive. If you require the items with shorter processing times urgently, please place a separate order for these items.
Shipping your order
Once items have been shipped, typical delivery times are as follows (some deliveries may take longer depending on the delivery address):
- 3-10 business days: express international courier delivery.
We currently deliver online orders to over 40 countries worldwide. All international orders are sent via Australia Post Courier initially, and passed on to a courier in the destination country. DHL can also be used upon request - please add this to your order notes if you require your order to be sent via DHL.
We will take all reasonable care to deliver to the address supplied to us. However, we will not be liable for non-delivery or mis-delivery as a result of incorrect data entry by you.
Please read our Terms and Conditions for more information on our delivery rules and restrictions.
Returns
Change of Mind
Please choose your products carefully as we are unable to accept change of mind returns or exchanges.
Damaged, Faulty or Incorrectly Described Items
If the products you receive are damaged or faulty, we will be happy to exchange the items or offer you a full refund. Please notify us immediately by using our online contact form and provide your full name, order number and details of the fault.
To assist us with a speedy resolution, please keep the box, packing materials and damaged item for our inspection.
We will make every effort to process replacements for damaged/faulty/incorrect items within 7 business days of receipt of the returned goods. The processing time for refunds is within 30 days of receipt of the returned goods.
Refunds will only be made against the original credit/debit card used. Please note that any credit to your card account may not appear on your credit card statement until a future billing cycle, depending on your card issuer’s procedures.
Please read our Terms and Conditions for more information on returns and replacements.